About Us

Find out how we can help, and the legal process you will go through once you start your claim.

How we can help

Our first job is to establish who is liable and then claim the costs from the responsible party on your behalf and then repair the damage to your home for you.

If your cavity wall installation company, your insurer, surveyors or even previous home owners are at fault and have failed to detect or rectify the damage to your property, then we may be able to put it right at no cost to you.

cavity wall insulation inspection survey


Gather Information

After we receive your claim form, we will start to gather information on your property’s cavity wall insulation instalment. Here we will assess whether you are eligible to claim.


Allocate a Solicitor

Once we have gathered all the necessary information for your case, we will allocate it to a panel of solicitors for vetting. Working on a NO WIN, NO FEE basis.


Arrange a Contract

We will liaise with the solicitors to arrange for contracts to be completed. We ensure you will have a strong case, with evidence that your solicitor can use in the legal process. 

Our Investigation Process

1 - Conditional Fee Agreement Signed

The conditional fee agreement (no win, no fee) is signed to agree to the terms of the case. This will be sent to our law firm to start work

2 - We arrange a free survey

Housing Triage will arrange for a survey to attend. This will confirm that you have Cavity Wall Insulation installed and look at any damage and issues as a result

3 - Welcome pack issued

A dedicated case handler will be allocated and the law firm will send a welcome pack to you and follow up with a call to arrange to take a witness statement verbally

4 - Witness Statement

The law firm will complete a witness statement and post out for signature of acceptance

5 - Survey Report Drafted

An expert survey report will be drafted and supplied to your law firm

6 - Letter of Claim Drafted

A letter of claim will be drafted in relation to witness statement and survey report

Contact Us

If you have any questions or would like to speak to one of our experienced consultants, fill in the form below to request a call back.
If you would like to make a claim, please fill in our specific claims form

Our Details